7K0A017886% of customers are prepared to pay for a better customer experience but sadly only 1% feel that organisations consistently meet their expectations .

Customers who rate their experience as 9 or 10 out of 10 will spend twice as much money with you and remain a customer 4 times longer than a customer who rates an experience 1or 2 out of 10 .

If your organisation wants to improve how it interacts with both your internal and external customers then The Nature of Customer Experience is the perfect solution.

Having just become one of the first The Nature of Customer Experience Certified facilitators in the UK I’m excited to announce that we have now added this to the list of programmes we provide .


Contact us for more details on 07455 160 440 or email us at elaine@bright-training.com